It was finally time for my mom to move into a seniors’ complex, a very emotional and difficult time in one’s life, not really something to look forward to! It was my duty to move her belongings.
I called the Kamloops moving company, Two Men with Big Hearts, and met with local representative Bill to discuss details. Bill assured me my needs would be met and gave me a contact phone number in Edmonton. I gave him the necessary deposit.
On moving day, no movers showed up and I received no answer at both the phone numbers I was supplied. Finally I got hold of the contact person and we began to discuss the moving arrangement, now completely different from what I had agreed upon with Bill. Not only would I have to use my own vehicle to help load the items, the delivery date was uncertain, and would be at least two weeks later than the original agreed upon date.
I was asked pointedly if I wanted the truck to show up or not. The final outcome was more than disappointing.
When I called Bill upon returning to Kamloops, he informed me that this is not the first time there had been problems of this nature. Initially he agreed to return my deposit, but now he has changed his mind.
I always liked the name “Two Small Men with Big Hearts”, but as far as the services provided that’s a different story.
My advice would be to research your moving company before you make a final decision.
Graham Swan, Whitecroft
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