Frequently Asked Questions

How can I contribute without going through the website?
You can send an e-transfer to [email protected]. Please also email us with your security question and answer.

Is your website secure?
All payments are processed through Stripe. Stripe is a PCI Service Provider Level 1 which is the highest grade of payment processing security. All credit card information is encrypted, sent directly to Stripe and is never sent to our website server. This means that we are PCI compliant and any breach of our website won’t result in stolen credit card information. Learn more here.

Will my contribution be considered a charitable donation for tax purposes?
No. We don’t have charitable status, so we can’t provide you a charitable tax receipt.

I already contribute. How do I cancel my subscription?
If you would like to cancel your subscription, please log into the website here. Once logged in, click the “Subscriptions” button, then select “Cancel” subscription. If you don’t know your password, you can reset your password here. Still having trouble? Get in touch using the “Request customer support” form at the bottom right corner of this page.

I already contribute. How can I update my credit card?
If you need to change your credit card information, please get in touch using the “Request customer support” form in the bottom right corner of this page. Provide your name and phone number that you can be reached at. We will be in touch to update your credit card information. Please only provide a note, name and contact information. We cannot accept credit card information by email or through the support form.

What if I have a different question?
Get in touch using the “Request customer support” form at the bottom right corner of this page

Request customer support

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