News

Temporary outage for Telus landline customers in Sun Peaks

 | July 25, 2011

Some TELUS services in the Sun Peaks area will be temporarily interrupted overnight on Wednesday, July 27 as crews work to reroute cables damaged by a motor vehicle accident that occurred during the Canada Day long weekend.

“If we leave it alone, the cable is going to fail in the near future. We’re replacing it overnight on Wednesday which will minimize the damage and the inconvenience to our customers,” said Shawn Hall, Telus media relations. He said they expect the repair to last for about three hours starting at 11 p.m. on Wednesday, July 27.

Since technicians have to move large sections of cable, all local and long distance calling from landlines in the Sun Peaks area, including 911, will be unavailable for up to three hours during the work, which is being done overnight to minimize inconvenience to residents.

“In this case, wireless service is not affected. If you need to dial 911, you can use your wireless. And we’re going to get service restored as quickly as we possibly can.” explained Hall.

Local emergency operations personnel have been notified and are taking appropriate measures.

Customers with an alarm system connected to their phone line should contact their alarm service provider before the outage to advise them that the service may be affected by a three hour interruption of phone service sometime between 11 p.m. on July 27 and 7 a.m. on July 28.

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